Renee is the concierge of a grand Parisian apartment building, home to members of the great and the good. Down in her lodge, apart from weekly visits by her one friend Manuela, Renee lives resigned to her lonely lot with only her cat for company. Meanwhile, several floors up, twelve-year-old Paloma Josse is determined to avoid the pampered and vacuous future laid out for her, and decides to end her life on her thirteenth birthday.